Vision Precision Holdings, LLC

Optometric Technician (OD Tech)

Job ID
2017-11957
La Mesa, CA
Schedule Type
Full Time
Category
Hidden (20199)

Overview

Founded in 2006, Stanton Optical is rapidly becoming one of the fastest growing optical retailers! With over 80 retail stores across the country, Stanton Optical offers tremendous career opportunities for our talented team members. Our growth strategy includes plans to open 10 to 15 new stores each year. This growth combined with our commitment to provide our patients with affordable quality eye care are the reasons Stanton Optical is quickly becoming one of the nation’s leading optical retailers.

 

Under direct supervision of Leadership, the purpose of the position is to provide support to Doctor and provide customer service to patients. Colleagues in this classification perform customer service, sales, and doctor’s assistance work. Position is responsible for greeting patients, preparing patients for doctor’s visit, and assisting patients with purchase of contacts and glasses. Performs related work as directed. The optometric technician will be required to meet the productivity numbers outlined while maintaining a high level of customer service.

 

The OD Tech will create a customer experience for the patient while using proper dispensing techniques. Dispensing process will include determination of the power ranges and specific lens measurements by frame; measure, fit, and adapt lenses and frames for client according to written optical prescription or specification.

Responsibilities

The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

  • Fosters a strong partnership between the retail environment and professional services.
  • Maintain a professional and supportive relationship with each individual doctor.
  • Answer phones; direct calls to appropriate individual/department.
  • Sell solutions, contact lenses, leader’s specials, etc.
  • Schedule appointments, confirm all patient appointments, and greet patients entering doctor’s office.
  • Eliminate “exam only” appointments.
  • Enter new patient history and personal information in system.
  • Complete pre-test; obtain brief medical history, complete noncontact tonometry auto refraction, visual acuity, color test, stereopsis test, amsler grid test, etc.
  • Instruct patients on wearing schedule and insertion and removal of contacts.
  • Neutralize old Rx lenses.
  • Maintain patient charts; update as necessary
  • Maintain inventory; replenish as necessary.
  • Maintain quality control standards; ensure total patient satisfaction.
  • Assist Management Team with patient complaint resolution and inform the status of all jobs; ensure all patient expectations are met

Qualifications

  • High school diploma required
  • Optical training helpful, but not required
  • Minimum of 1 year of optical or retail and customer service experience
  • Strong sales skills with a track record of beating sales goals
  • Excellent communication and organizational skills
  • Ability to spend most of the day on your feet
  • Flexibility/ability to work any open store hours
  • Ability and drive to thrive in a fast paced environment with shifting priorities
  • Attention to detail with the ability to prioritize and execute tasks efficiently
  • Eligibility to work in the United States

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